Refund and Returns Policy

Refund Policy

Company Name: Kenay Kustoms
Location: Victoria, Australia

Thank you for shopping at Kenay Kustoms. We appreciate your support and are dedicated to guaranteeing your satisfaction with each purchase. Kindly review our refund policy to grasp your entitlements and responsibilities when requesting a refund.

1. Eligibility for Return

To be eligible for a return, your item must meet the following criteria:

• It must be unused and in the same condition that you received it.
• It must be in the original packaging.

2. Proof of Purchase

To complete your return, we require a receipt or proof of purchase. Please ensure that you have this documentation available when initiating a return request.

3. Inspection and Approval Process

Once your return is received, it will be inspected to ensure that it meets the eligibility criteria outlined above. We will then notify you via email to confirm receipt of your returned item and inform you of the approval or rejection of your refund request.

4. Refund Process

If your refund request is approved, a credit will automatically be applied to your credit card or original method of payment within a certain number of days, as per our standard processing times.

5.No Change of Mind Policy

Please note that we do not offer refunds for change of mind. This includes instances where customers have:

• Simply changed their mind about the purchase.
• Found the product cheaper elsewhere.
• Decided they did not like the purchase or had no use for it.

Exceptions

Consumers are not entitled to a replacement or refund under the consumer guarantees in the following circumstances:

• The problem with the product was caused by the consumer misusing it.
• The consumer knew of or was made aware of the problem with the product before purchasing it (except in cases where a different problem with the product was not made clear before purchase).
• The consumer requested a service to be done in a certain way against the advice of the business.
• The problem with a service was caused by actions of someone other than the business.

6. Policy Amendment

we reserve the right to amend this policy at our discretion. Any changes made will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy periodically for any updates.

Please feel free to contact us if you have any questions or concerns regarding our refund policy. We are here to assist you and ensure your satisfaction with your shopping experience at Kenay Kustoms.